Making transportation fast and safe
Making transportation fast and safe
Unless otherwise stated in the contractors quotation:
An initial deposit of 25% is due and payable upon acceptance of the quotation to enable booking date to be confirmed.
Balance due on or by date/time of pickup, plus any additional charges such as external storage service fees and additional contractors fees.
The customer will be notified if the meterage or access differs from the quotation after uplifting resulting in extra charges. Payment for additional charges may not be possible at that time but must be made within 24 hours.
Storage charges for our internal storage facility are due and payable in fortnightly instalments in advance.
Overdue fees will apply weekly to any storage charges or deposits which remain unpaid or delayed.
Unload and reload fees may be applicable due to delays or any changes made by the customer (ie. different delivery address or delayed delivery).
Balance of removal, inclusive any additional fees, must be paid prior to unloading the goods. Driver is instructed to stay in his truck until payment is received. Any delay time will be charged at $160/hour. Final payments must be made by cash (folding dollars) or direct deposit to bank account (dd’s must be confirmed by HO prior to unloading – please allow 3 working days for funds to show in our bank account). We do not accept cheques , money orders, eftpos or credit cards. Should the final balance not be received at the allocated time of delivery and/or the driver be unable to wait for the payment due to delays on the part of the customer, the goods will be returned to the contractors depot, stored at a local storage facility or third party depot at the cost of the customer, inclusive of additional offload/uplift fees, as applicable.
Should Queensland Express be unable to carry out a removal, we will notify the customer as soon as practically possible and arrange a refund of deposit paid.
Should the customer cancel the removal, the cancellation fee will be equal to the deposits paid.
The customer must be the legal owner of the goods being transported.
Furniture will be delivered in unassembled state. If assembly/unassembly is required this must be requested at the time of booking and additional charges will apply. All items must be ready for transportation. Fragile goods must be packed and marked as such to avoid damage.
We are not a common carrier and therefore cannot accept dangerous goods (ie. gas cylinders, volatile liquids, fuel containers to be emptied, etc).
All effort is made to ensure deliveries/collections are made on time/date. However, neither party shall be liable to the other for any loss or damage (direct or consequential) occasioned to the other from any cause beyond the control of the Contractor or the Customer, as the case may be, including delay in transit (unless resulting from want of due care and skill or breach of this contract by the other), industrial disputes, acts of God, weather difficulties or acts of third parties. The contractor gives an undertaking to the customer to contact them as soon as possible/practicable regarding any delay that may be experienced.
In order for the contractor to provide a quote which is fair, the contractor bases the quote on the information given by the customer at the time of booking. The following points should be considered as they may be charged as additional items if not declared correctly at the time of booking:
– Difficult Access. The customer will be asked at the time of booking if the access to the upload & setdown locations are deemed standard (standard access is defined as a ground level building to which a legally registered heavy vehicle (max. height 4.3 metres) collecting or